Chapter 01
Systems
— Present
Tarragona, Catalunya
Claranet Spain
Systems Support Technician
Technology in the one place it cannot fail: a hospital.
Systems and IT support technician at Hospital Joan XXIII in Tarragona. My job is making sure critical technology services are there whenever clinical staff need them.
Hospital Joan XXIII · Tarragona
Infrastructure
- Windows infrastructure administration and support
- Availability and continuity of critical services
- Security, backups and ITIL good practice
Incidents
- L1–L4 resolution across workstations, servers, applications and IT services
- Handling complex escalations
- ITSM and ticketing platforms
Workplace
- Domain enrolment, configuration and deployment
- Device lifecycle and IT asset inventory
- Print fleet administration and monitoring
- Rollout and support of corporate software
People
- Support for clinical and administrative staff
- Coordination with technical teams and vendors

